Customer Reviews

Don’t leave a five star review until you at least had the vehicle for the first service. Smoke and mirrors. The salesman is nice but he doesn’t work for the service department. “Quote on quote.”He wants five stars before you drive the vehicle off the lot. The service department is a joke. My 2023 f-150’s passenger seat has a shake. I brought it in for tire balance. Didn’t fix the problem. Instead changed my oil at 2000 miles. Now it has a noise coming from the passenger seat. I work weekday and some weekends. I drive 120 miles round trip. They can not accommodate my needs on a Saturday. They sold a $10,000 worth of extra services. However, they can not make time to even look at it and it only has 7,000 miles on it. Bring it during the week. However, the week is how I pay the note. No loaner vehicle? Don’t use the service department. If you buy there use another dealership service department. Definitely don’t buy their service plan. Better off using a private mechanic. My note could have been 150 dollars cheaper.

Great service Technicians.

We have bought two vehicles from Banner Ford and have worked with Patrick from sales and Zach from finance both times. Mr. Patrick is so kind and helpful, and Zach is so personable. Both made us feel welcome and cared for each time. We recommend Banner Ford to everyone looking for a new vehicle. Thanks, guys! 11/2023 update: after having to deal with service for several interior features in my brand new vehicle falling apart, I’ve had to update my review. The ONLY reason I’m giving 2 stars and not one is for the sake of Mr. Patrick Ricau and Steve Miller. They have been the only helpful employees and have done all they could to help us out. Banner Ford’s service department will hold off on honoring your warranties until things are even more broken and won’t even be covered under warranty. They won’t take responsibility for dropping the ball, and don’t even TRY to get a loaner vehicle. The service department has turned us off from Banner for any future vehicle purchases or recommendations.

Jace will help you get a good deal

Hate to read many people have had bad experiences, Jace Riley was the man!! We test drove a couple of cars and debated. He was patient and polite throughout the whole experience! Finally landed on a vehicle that was located at there Mandeville location and they where quick to get us set and ready to go. What people need to realize when buying vehicles, sometimes it can be a lengthy process of getting the cars transferred over, serviced and cleaned. But staying patient through it all is what gets you the best results in the end!! (If you go at it with a bad attitude, nobody is gonna want to help or deal with that!!) Hope to continue great customer service with future visits! Buy at Banner!! Forgot to add- Finance manger we signed all the paperwork with was an absolute dream as well!! Very well informed and answered all our questions!

My wife and I originally came in not sure about buying a vehicle. We talked with Shea Wood and he had the best deal for us on my brand new F150 and my wife a Kia Selto. Gave us reasonable offers on our trade ins and made it easy! Financing department also did a great job telling us about discounts that we would qualify for on our insurance buying new cars! Great team altogether and easy buying experience!

I had a great experience working with Ms Terri. She was fun to work with and helped with any ask. They took care of us as a team and we felt like we were valued. I have bought 3 cars from Banner now and I've had great service. I will continue to buy from them.

Great Dealership I highly recommend Banner Ford! Thank you Shea Wood for helping

If you’re looking for an honest, knowledgeable, and genuinely helpful salesperson, ask for Ivan Lopez. This was by far the best vehicle buying experience we’ve ever had. Ivan actually listened to what we wanted instead of trying to sell us something we didn’t. He worked hard to make sure we got exactly the Jeep we were looking for at a price we were comfortable with. We never felt pressured, and he kept us informed every step of the way. Also, shoutout to the finance department for making it quick and painless. Seriously the fastest experience I’ve had. We absolutely love our Jeep, and because of the outstanding customer service we received, Banner Ford will be the first place we visit when we’re ready for our next vehicle. I highly recommend Ivan Lopez to anyone looking for a stress-free car-buying experience. Thank you again for helping us find our dream Jeep!

I would like to personally thank Ross Newberry at the dealership. I rented a battery EV in Daytona the 1st ever driving 1. I was recommended by the counter agent going the distance of 1,600 miles the 1st time was NOT a good idea. By the Grace of the Great GOD smiling down on me during this experience. I made it to BANNER FORD in MONROE with 3% battery & under 10 mile range remaining to the FORD dealership charging site. After difficulty getting the charging started, 20 minutes outside in 90 + temperatures. I went inside, met ROSS NEWBERRY (Sales Consultant) who immediately accompanied me out to the car & attempted to begin the process. With his more technical & computer illiterate skills then mines. It was agreed to call the support # on the station. A very pleasant lady from MI stayed on the phone more than an hour assisting us in beginning the charging process. Outside another hour long continuing to find the solution. Ross requested I return to his desk & continue dialogue with the support lady on the phone. As I watched Ross return to the car/station & return inside the building thru a different door & then seeing him return to the car & returning again. The support staff told me, ' IT's working'! Ross returned to his desk, to inform me. He had gone to his (GM) CHRIS CUPP, explained the situation & the length of time that had been spent. CHRIS, handed ROSS the credit card & instructed him to charge my car. July 4th holiday weekend with this incident occurring July 2nd. Thanks Again Ross & Chris In closing ROSS declined my many attempts of gifting him personally for his time. As Ross stated from the OUT SET. LET's GET THIS DONE ! MISSION ACCOMPLISHED ! Sorry for the delayed review. MELVIN

Great sales team special thanks to Bobby Panni and Bobby Craighead . They will do you right.

We recently purchased a new vehicle at Banner Ford of Monroe. We were very impressed by the professionalism of everyone we met. The people seemed to enjoy their work environment and were very friendly and helpful. Terri Turrentine was our sales person. She was very helpful, made us feel comfortable, and offered continued help in the future as we get to know our new vehicle. Thank you, Terri!

Brandon White is the best! He always takes care of my family’s needs and handles us with such friendly service! Gets the job done well and securely, and never leaves us wondering if the job was done diligently!

Brandon White is the best! I’ve been a customer for a good while and he’s the only guy I want when I come in the quick lane. He’s honest and trustworthy and he takes great care of my vehicle!

Brandon White is the absolute best! He is the one and only reason my family brings our vehicles to Banner! He always takes care of our vehicles everytime we come through the quick lane, I don’t want anyone else! He always goes above and beyond for us and he’s so nice and friendly.

Highly recommended. After 2 other dealerships for my repairs on my 2023 f 150 the new service manager Keith and advisor Amy made sure my vehicle was repaired in a timely manner.

My wife and I bought from Banner a year ago. Had issue after issue and Banner’s service department was an absolute disaster. One night. I ran into the president, Rick Flick. He was kind. Offered to help alleviate my situation. He put me in touch with new service manager, Frankie and the new shop foreman, Keith. Both were OUTSTANDING! Fixed my car, personable, true to their word, and honest. Give them a try now. Rick has really turned it around and Frankie is 10/10 as a service manager. Thankful to have ran into Rick and the great staff at Banner.

I bought a 2022 Ford F-150 and they added 1,900 for window tint and other stuff. Well the window tint on one door is coming off and they said they won't cover that. Please don't buy local go out of town. This was my first time purchase here and my last.well I just found out from the Ford guy that they didn't even replace the window tint it was from the previous owner. So I just got screwed out of 1,900. This is stealing. If anyone knows a lawyer let me know.