Customer Reviews

Awesome

Amy Horstkamp gave me the best customer service and got my car fixed with no issue due to a recall. I will definitely use them in the future. I am a very satisfied customer!!

Service Manager was kind & professional! Keep up the great care & work!

I’m only giving a one star review bc I can not give a 0 star. They suck!!!

-Requested car fax - received 8:39 -Requested sales to go to truck and walk around it and call out all flaws at 9:06 -9:23 response asking for great time and I said now works - 9:24 Sales responds they are in a call and will call me after , then started they had to go to sales meeting - offered to call me at 11:00 - 10:59 sales calls me and gives through wall around. I tell them tell them to give me a min and I’ll send offer for $21,500 on a $21875asking price - 11:15 sales speaks to new car mgr and mgr tells me they have $25k in truck and they need asking price of $22875 plus what I assume is Arkansas tax of just under 24k. I ask for clarification of the OTD price so I can finalize and am told they are have decided that another dealer is interested and I’ll have to wait an hour to as they will give the dealer first dibs and they decide not to take it I can have it. 11:57 I call and talk to the new car sales manager and he tells me no I can have it if I want it and then tells me I’ll have to pay a $1305 fee for nitrogen and interior /exterior sealant crap and a $415 state required fee- - I respond ok and tell him I’ll send payment in full via credit card or whatever they need. He tells me they will hold it and puts me on hold. He then tells me a dealer is looking at it and I’ll have to wait 30 more minutes until the dealer gets back with them and lets them know if they want it, but if they don’t buy it I can have it. -1 hour later they confirm the other dealer decided they wanted it - it’s sold -False advertising on price -False fact in $415 state fee Did not honor agreement in standing offer and sold the Truck out from under me. Sales person was extremely helpful and responsive to all requests. Extremely unethical business practices by New Car sales manager….

Hi I’m Melinda just was curious about my boy Earvin :) I haven’t seen him off highway in a while and I had few friends stop by looking say his desk was moved had really clean and nice area. He would always meet everyone and make everybody day everyone I know says he’s a genuine guy. He would be on lot everyday making people laugh and being himself tell him give me call I’m still in market and we not buying from nobody but Earvin

Unprofessional if i could leave 0 stars i would , their service department is unprofessional. Gwin is very rude.

They don't even know what's on their lot. Half the cars shown online as being at this location are at their other site in Mandeville, La. And they dont know themselves whats there.

I normally don’t make posts like this, but I feel it’s important to share my experience. I brought a vehicle to Banner Ford of Monroe today for a simple programming, and instead of just fixing the issue, it’s reprogrammed BUT the motor was locked up while in their care. Was charged over $200 on top of it.. Unfortunately, I was given no clear explanation and no accountability was taken. I want others to be aware of this situation so they can make informed choices about where they take their vehicles for service. Please keep in mind vehicles turned over before if had got brought there. The customer service is absolutely unprofessional and neither the service writer nor the service manager want to answer anymore. Beware who you bring your stuff to. The dealership is denying responsibility, but the issue happened during their work. I very much don’t appreciate how i’ve been treated. The coolant was full when i brought it in as well but got it back empty ?? my lawyer will love this .

Great experience and great customer service

Simply amazing on all levels. Hands down the best of the best. Greg you have set the bar. Congrats to you.

I’ve tried this place on two different occasions and each time has bit me in the butt. Their advisors and diesel mechanics are worthless, the parts don’t last and they can’t fix what’s wrong with what they sell. Six months later, you’ll be taking your vehicle somewhere else.

Was lied to about the price of an alignment I was told it was 49 plus Tax after they had replaced a couple of recalls well I guess they're going to get their money any way they can . I would have never paid agreed to pay $165 for a front end alignment that is ridiculous when I could have got it for 69.00 in Oak Grove never again will I nor my family and spend another dime here whether it be parts, labor or buying a vehicle at this place I warned everybody not to come here.

Was looking for a new truck for my dad, ended up getting assistance from salesman named Shae Wood. He was very helpful and I didn't feel like I was being excessivley pressured into anything I didn't want. Probably best car buying experience I've had. He called and checked in on us later after the sale as well. Great customer service.

Called multiple times to service manager around 12 times, only called back once. Replacing parts not needed just to run the bill up. Had to finally fix it myself. Would not recommend them to do any work.

Contacted location to discuss trading in my newer diesel on another new diesel since my local dealer didn't have any in stock that matched my wants. After getting in touch with a salesman, he constantly disregarded what I told him, tried adding 1500 over listed price after spiels about "we can get you the best deal", and then tried to cut ties with attitude when called out on it. This isn't from a random issue customer as I've done over half a million in business within the last year with my local dealer. Definitely beware.

I went in last week to try to get a oil change in the quick lube an it was goin to take longer than the time I had so I tried to schedule a appointment for today 3/7/25 fast forward to today went in at 830 this am an they couldn’t find my appointment an the woman said no problem I could still get it done now my truck is a wheels fleet truck and I’ve never had a problem getting work done there until the woman that is working there now she is clueless at her job. Well after sitting there an watching 6 plus people leave after getting there service I asked if they were going to get to my truck today an she was kinda rude about it then I was told they were waiting on the approval from wheels now it has never taken 2.5 hours any other time I was there so I asked for my keys back an went to another local shop and had my work done in less than 30 minutes so I will never be back to banner ford as long as that woman is working the quick lane

Debated making a negative review as I hate to do so for a local business but this company isn’t very ethical and potentially could be doing illegal tactics. I went to look at a Bronco, with a trade in. Obviously they low ball my trade in which is normal, the abnormal part was the dealership pushing for me to sign a paper agreeing to buy the car before running my credit to see what my financing options would be. I know my credit is great, I gave them the OK to run it yet they refused unless I pledged to buy the vehicle regardless of the interest rate they come back with. I asked the salesman why and if they’d sue me if I didn’t like the rate and refused to buy? Why else have me sign anything. He just folded his fingers and said “we don’t wanna waste time on ppl who won’t agree to buy the car first before we run credit”. The 2nd issue is the lot and online prices don’t match. The salesman was aware and said “isn’t my job to keep up the website”. Very disappointing, I try to do all shopping local but I don’t understand how I’m supposed to support this business.. I’d advice anyone young to not go there, a 20 something wouldn’t understand what he’s signing and it’s clear they’d use that document against you. This can’t be legal, especially with him telling me I had to do it.