Customer Reviews

Good experience. Made a good deal.

The financial department is great. So is the sales. I had problems with the service department. However, it was addressed. The service department was very pleasant after the mishap we had. Make it easier on your buyer. But the truck has had water leaks since I purchased it with 9 miles. This will be the forth or fifth time in 11 months I had to address this problem. I haven’t had this problem with used vehicles. It’s not a problem with Banner, it’s the Ford product they sale.

The financial department is great. So is the sales. I had problems with the service department. However, it was addressed. The service department was very pleasant after the mishap we had. Make it easier on your buyer.

Bought a used F150 elsewhere but brought it in for the first oil change. Learned the bad news... Lots of leaks and failed parts. Service advisor JASON KELLER handled me and my emotions well (Cowboy without his pick up is a fragile animal). He navigated my extended warranty company until they stepped up and made it right. YES, it took some time to handle the admin and order all the parts but I was ultimately VERY PLEASED when I received the truck back. They went the distance to correct everything, hold warranty company to their word, and repaired the truck as professionals. They will be servicing all of my vehicles moving forward. Thank you Jason and Thank you Banner Ford.

No diesel mechanic

We are from Ohio. In June, we were driving from Savannah to Austin Tx when we heard something dragging from our car. We contacted Banner Ford late in the afternoon, and they told us to bring the car in We arrived shortly before closing time. They looked at the problem and a young man promptly climbed under the car and fixed the problem. Banner had us back on the road within 30 minutes. If we lived closer to Mandeville La. we would purchase all of our cars from Banner due to this service , but Ohio is just a little too far. Thank you Banner for saving our trip.

Good truck buying experience! Darrin in sales and Les in finance, are great to work with!!! 👍

Hands down the best experience I've ever had buying a car William Fleet helped us through the whole process making it very easy and smooth 10 out of 10 would buy from them again.

I have been a loyal customer at this Ford dealership for my vehicle's oil changes and service issues, and my experiences have been positive. I wanted to give them a 5-star rating. However, I recently had a phone experience that left me frustrated. I called to discuss a specific service need and requested the service advisor to review my vehicle's history on their system. After being put on hold for about 7-8 minutes, I assumed the advisor was diligently checking my records to provide the best service advice. Unfortunately, the call was transferred to voicemail unexpectedly, and my subsequent attempts to reach them only led to more voicemails. This situation was quite disheartening, as it deviated from the high standard of service I expected from them.

My experience was awful. I was looking online. I did not chat with anyone. The next day, someone emailed me asking what I was interested in. I answered the email and did not get a response to my email. The next day someone else emailed me asking what I was looking at. I responded to that person, they answered me asking my communication preference, I said email and never heard from that person again. Several days later I contacted the first person that had contacted me. He told me that the vehicle I was interested in was actually an ordered vehicle for someone else. He didn't offer to me if I would be interested in ordering one or if I would be interested in another vehicle they may have. These online sales people at Banner Ford are unprofessional and too lazy to do their job. I wonder if their boss knows how they treat possible customers? Bottom line is they suck.

The financial department is great. So is the sales. I had problems with the service department. However, it was addressed. The service department was very pleasant after the mishap we had. Make it easier on your buyer.

Attempted to set up an appointment for a brake job and a broken GPS antenna three times in one week. No response from Banner. I bought 5 vehicles from you guys. Booo!

If you need a vehicle this is the place to go for used and new vehicles they are so friendly there will help you out love our Nissan truck

Fast service dept

Very friendly & professional staff when trying to make my delivery

Purchased my Ford Bronco with Rich Tucci @ Banner Ford Mandeville location. Excellence service! If looking to purchase with Ford give Rich a buzz ;) Thank you !! Love my wheels !!

Went to an annual car show hosted by Banner. These folks are awesome ! They roll out the red carpet and make everyone feel right at home!

Clean dealership, staff was helpful, especially Sara in parts.