Customer Reviews

I purchased a new F-150 pickup from Ivan Lopez and William. Both were very nice and helpful with my purchase. Ivan showed me all the new accessories I had and how to operate them. He is very knowledgeable and took his time with me. I actually enjoyed the experience of buying a new vehicle.

Ivan Lopez at Banner Ford in Mandeville, LA was outstanding! He’s super knowledgeable and made the car buying process smooth and enjoyable from start to finish. He answered all of our questions, was patient, and never made us feel pressured. If you’re in the market for a new vehicle, I definitely recommend asking for Ivan—he’ll take great care of you!

Best car purchasing experience I have ever had. Ivan did such a great job, we came back and requested him for our second purchase from Banner Ford. I highly recommend Banner Ford and especially Ivan.

Had a situation today while on our way to the camp we blew an Intercooler hose on the 6.7 ltr diesel an all this take place at 4:20 in the evening. I happen to live in Slidell and we called Banner and spoke to Caleb in parts, this guy was Super nice and helpful he had the part Put it on the counter for me while my wife ran to pick me up to try and get there before they closed. Parts were closing as we pulled up and we were able to get the part these people were Super Helpful and made it a mission to make sure I got what I needed to fix this on the side of the road.

Don’t give them your email address. Relentless.

Like the good reviews

Sales man Patrick is a true professional.

I just bought my car from Carvana and the check engine light came on after 13 days of having it. I called Banner Ford and Leanne made me an appointment for 7:30 am well being a single mom things come up and and I had to push the time back. She gave me no grief and was completely understanding. I finally got it in and she worked hard in the warranty part of it and I had no out of pocket and expense. So as you know I’m a happy customer because of Leanna and banner Ford. Thank you so much for your help and your excellent customer service. I will get back !!

Was in and out pretty quick. Rob in the parts department is an ace and knows his business

Rachel and the service department are top notch!!!

I live in Slidell and refuse to bring my Bronco to Supreme Ford (worst dealership ever). I called Banner Ford and had the pleasure of speaking to Gary Burch! He was so helpful! He quickly made an appointment for me and my Bronco was fixed the same day! The customer service I received from not just Gary but everyone was outstanding! So much so I wanted to celebrate and brought a bottle of champagne when I picked up my vehicle! I highly recommend Banner Ford and will make that drive (hopefully not too often) anytime I need service!

My experience with Banner Ford of Mandeville has been incredibly frustrating. After trading in my sons car I purchased from them, I contacted the finance manager at Banner Ford and was promised a refund on the extended warranties I had purchased on the vehicle since I didn't keep the car very long. The finance manager initially assured me the check 'was in the mail." After several months, he claimed it was rejected by Ford due to unreadable dates and mileage, despite earlier confirming my paperwork was fine and the check was 'in the mail'. I had to resubmit everything again. Here it is five months later and I'm still waiting on my refund check. I cannot recommend Banner Ford of Mandeville to anyone seeking a trustworthy dealership.

Made an appointment for oil change and door code. Arrived at 8:00am. Car sat in the bay until 9:45 finished at 10:30. Complained and one of the service guys said they’re understaffed. So instead of not taking too many appointments you piss off a good customer. Will never go back. How does an oil change take 2 1/2 hrs.

Called to schedule service for my F250, they said they are about two weeks out and I would need to leave my truck..... for two weeks before they can even look at it? Not able to schedule an appointment? I've never heard of this. Just wow. Thank you for your time but no thanks.

Update-Mr. Jason called the following day and we spoke through everything. It’s all worked out and I’ll still be a returning customer. Currently sitting here after picking my truck up and finding the check engine light on. It was not on previously as I dropped off for a simple battery replacement. To start off, when the service department called, they gave me a price of $259. When they called to say it was ready, the price was more unexpectedly. They failed to quote the taxes and shop fee on the original call. I was aggravated put paid it (looks like they removed shop fee-not sure). But, when leaving to find my check engine light on. Time for a review (story).The service folks in the fast lane seemed flabbergasted when I brought it up to them. Now, after getting it again (check engine light now off) The auto up/down on my window isn’t working. A gentlemen was outside and very helpful (only reason for 2 stars) and got it taken back again to get checked out. He stated it needed to get reprogrammed possible due to the battery being replaced. ONE would think these things would have been taken care of. To be continued… Update-30 minutes later. My service rep came in and said good to go. She took it for a spin and everything is working as it should. They had to do two resets. She was very apologetic (Updates to 3 stars). If management reaches out to discuss-I can see 4/5 stars for making it right. No one likes bad publicity.

I have had many experiences with Banner Ford service department. It initially doesn't go well and takes a lot of back and forth, but they do eventually get things corrected. There is certain advisors that will step up to attempt to make things right. Unfortunately it's likely after there has been issues.

They are good at selling the car but the service and warranty side is severely lacking.

I recently leased a new Ford Explorer with the help of Darrin Hooter at Banner Ford, and could not be happier with the assistance and work Darrin put in. I was in a time crunch to turn in a vehicle and start a new lease and Darrin helped me get the exact vehicle I asked for. This was my 4th time leasing from Ford and by far the most efficient and easiest transaction. Thank you Darrin for being so responsive, answering all questions, and making it effortless for me to swap cars. I have been singing your praise to everyone!!