Customer Reviews

I called last week and set up what I thought was a service appointment for drop off this morning. I needed a brake issue (a Ford recall) fixed and am having an issue with my climate control not working. I got up an hour early, lined up a ride, and went to drop my car off and was told that they don't make appointments and that they are 2 days out. I didn't leave my car since I can't afford to be without a car 2 days. I'm new to town and had been warned by family that they have a bad reputation and I can definitely see why. Lesson learned ... I should have trusted family and Google reviews.

Read all material given or sent to you by h this dealer very closely as they like to add services not asked for, neglect to tell you about the 3% surcharge for credit card payment and don’t fully service the vehicle. The service writer, Susan Rainey, met me outside as I dropped off my truck (this will come into play later) and I told her what I wanted; the oil and filter changed, fuel filters changed, transmission fluid changed, and she asked if I wanted the in terms flushed. I said yes, if that’s part of the 136,000 mile service. She said they would also inspect the rear differential and change the fluid. I said I wanted the front diff done as well. I also said I’d like the tires rotated with the air pressure set at 5lbs below max. I dropped off my truck without going inside so I didn’t see the sign on the service writer’s desk that Banner Ford charges a 3% surcharge for credit cards but not debit cards nor did Susan tell me about the surcharge. I received a text with an estimate of the work to be done, made sure the items I requested were on there and okay’ed it. It only had the rear diff service so I told Susan to add the front diff as I had requested. She said she would and resubmit the estimate. The program Banner ford uses wouldn’t allow me to view the amended estimate but she promised me she had added it. I told her okay to go ahead. Later she told me a diesel tech would be doing the work on my truck which I asked why it would take a diesel tech to do basic maintenance. Susan said her service manager felt since the mileage on my F350 was high (136xxx which isn’t high in my opinion) and the year (2015) it would be better to have the tech service it. I asked if they charged the same rate for a tech as they did an oil changer and she said there was no difference. I told her to go ahead of there was no rate difference. (Somebody is getting screwed however if they charge the same rate to change your oil as they do to have a 30 year diesel tech work on truck) Then Susan sent me a text saying the brake pads needed changing and I okayed that via text since the estimate tool didn’t allow me the ability to see an amended estimate. When I arrived at the dealership to pay for the services, I saw the paper printed out sign announcing the surcharge for credit cards. I had to pay with a mixture of debit and cash (lucky I had it on me). I checked the itemized receipt closely and asked again why a diesel tech would be assigned to do maintenance on my vehicle. Susan said it the service manager felt it was best because if anything was mechanically wrong and she said no, everything was fine. I had a “check engine” light on when I came into the dealership and a TPS fault light on so I asked what the 30 year experienced diesel tech said about the Check Engine light. Susan stuttered for a moment and said he didn’t say anything, that she would go ask him. I told her not to bother because if he had seen he would’ve said something. Nothing was mentioned about the Tire Pressure Sensor light either. Once I got home I went over the bill closer and found they had flushed the cooling system which I had not asked for. I called and told Susan about this and she said she would talk to her Service Manage about it. After a few moments she told me he said since it was on the original estimate and I had okayed the estimate, they weren’t going to do anything about it. Since I couldn’t view the original estimate, I have no idea if it was on there or not. I was more worried about the things I had asked for instead of something I didn’t. So, thanks Aaron Davenport, Service Manager, I won’t be going back to Banner Ford for anything. If they’re going to cheat me out of money for services I didn’t ask for, neglect to tell me about the 3% surcharge, and not check my vehicle over completely, why would I ever want to do business with you again? Let this be a cautionary tale and please find somewhere else to take your vehicle. Anywhere else.

Great Job Guys

Banner has consistently provided excellent customer service during and after every visit. I truly appreciate EJ for going above and beyond to make sure I had everything I needed. Y’all rock!

Very professional and about me, my needs and my happiness! Be sure to ask for Mr. L. Lennox because he works for you !!

Highly recommend very professional and closed without delays!

Mr. Myron was great

Awesome service

When I got there the lady who waited on me was super friendly and let me know what I need according to the miles on my car and I appreciated that. And the wait time was not that bad.

Mr. Johnny and Mr. Keith were great. Prices were better than the dealership in Slidell for sure. The give you a video at every oil change so you can see what they see.

Professional and courteous service.

Banner rocks

Got a new 25 Chevy pick up truck was very friendly and knowledgeable. Got me on the road very quickly.

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Louis Luna always takes care of his customers and makes sure they are satisfied...

Smooth service every time!!

Everyone was over the top helpful customer service A-1 5 gold stars .

Good job